Service Desk Sim
Coming soonCasualIndieSimulationWindowsLinux
The ticket queue never stops. Climb 42 floors of MegaCorp, resolve absurd IT tickets against the clock, and decide whether to side with humanity or with Synergy-AI : the AI that's being so very helpful about replacing you.
MegaCorp has 42 floors, one understaffed help desk, and a brand-new AI that is absolutely, definitely not after your job.
You are Analyst #15. Your monitor is your world: a ticket queue that never stops, an inbox full of escalating passive aggression, and a corporate news ticker that knows too much. Welcome to SERVICE DESK SIM — a retro-terminal IT helpdesk simulator about triage, time pressure, and the slow realisation that the machines are learning your job faster than you are.
English, English (UK), Français, Deutsch, Español, Italiano — and full native-script हिन्दी (Hindi) and right-to-left اردو (Urdu), all the way down to the ticket pool and the requesters' names.
CRT glow, terminal boot sequences, sticky notes with mandatory smiling policies, and a soundtrack of 13 sector ambiences. Runs on very modest hardware — if your machine can open a ticket, it can probably run the game about closing them.
MegaCorp reminds you that smiling is mandatory.
You are Analyst #15. Your monitor is your world: a ticket queue that never stops, an inbox full of escalating passive aggression, and a corporate news ticker that knows too much. Welcome to SERVICE DESK SIM — a retro-terminal IT helpdesk simulator about triage, time pressure, and the slow realisation that the machines are learning your job faster than you are.
TRIAGE OR DIE (PROFESSIONALLY)
- Work the queue against SLA timers — accept, prioritise, resolve, and try not to apply the printer fix to the VPN outage.
- 10,000+ hand-written tickets across 13 themed sectors, from the Basement helpdesk to the Quantum Lab to places IT support was never meant to go.
- Multi-step complex tickets, VIP escalations, boss-level malware incidents, and department policies that change how every shift plays.
CRISES, CHOICES, AND CONSEQUENCES
- Mid-shift Crisis Events freeze the clock and demand a decision with real, deterministic tradeoffs — no dice rolls behind the buttons.
- Every choice feeds a hidden Human ↔ AI alignment meter. Side with your users, or keep accepting Synergy-AI's increasingly generous offers.
- Four endings at the top of the tower — three of them gated by who you became on the way up.
BUILD YOUR ANALYST
- 50 unlockable workflow skills — passive automations and active abilities, unlocked differently across three difficulty levels.
- A live USER TRUST meter that rewards genuinely good support and punishes the rotting queue.
- Combo chains, shift grades, leaderboards, and an Endless 24/7 mode for analysts who never log off.
PLAYABLE IN 8 LANGUAGES
English, English (UK), Français, Deutsch, Español, Italiano — and full native-script हिन्दी (Hindi) and right-to-left اردو (Urdu), all the way down to the ticket pool and the requesters' names.
A LOVING SHRINE TO CORPORATE DREAD
CRT glow, terminal boot sequences, sticky notes with mandatory smiling policies, and a soundtrack of 13 sector ambiences. Runs on very modest hardware — if your machine can open a ticket, it can probably run the game about closing them.
MegaCorp reminds you that smiling is mandatory.